frequently asked Questions

Are your payments secure?
Yes, of course! All your information is protected by a secure SSL system. We do not store any banking information. You can order with complete confidence.

I made a mistake when placing my order, what should I do?
Don't worry! Write to me quickly the same day at hello@laboutiquedecolette.com , and I'll correct everything with you. After this time, you'll have to wait until you receive the package to arrange a return.

I am not satisfied, can I get a refund?
Of course. You have 14 days after receipt to return your item in perfect condition. You are responsible for the return shipping costs. Don't forget to keep proof of postage!

How do I track my order?
As soon as it is shipped, you will receive an email with your tracking number to follow your package step by step.

What are the delivery times?
Delivery takes between 7 and 12 days in France. Any questions? My address: hello@laboutiquedecolette.com .

Who will deliver my package?
Your usual postman will drop your order in your mailbox or leave you a calling card.

I entered the wrong address, what should I do?
Contact me the same day at hello@laboutiquedecolette.com , I will do my best to correct before shipping!